30-Day No Hassle Returns and Exchanges Policy
30-DAY HASSLE-FREE RETURNS & EXCHANGES POLICY
Take some times to take your new rave outfit for a test drive!
- Most items can be returned or exchanged for a different size for up to 30 days.
- We start counting from the date your tracking number says your order was shipped.
- You can start your return either on your Account's Orders page or through our self-service returns window here.
- We typically receive returned items 3-4 days after they are picked up. As soon as we receive your returned item, we will begin processing your refund or exchange.
- All returns are now only processed in store credit for Festivaldripofficial.com. This has allowed for a simpler, smoother Exchange process that lets customers select any item they want after making a return and paying using their store credit.
- Cash Refunds & Replacements are still available as an option for damaged or missing orders.
- Store credit will be added to your Festival Drip account, never expires, and can be used to buy anything you see on this website except for Gift Cards.
- Issuing refunds in store credit allows us to now accept returns and full refunds for a much larger variety of items that we previously couldn't due to state and federal regulations. See the list of Non-Returnable Items in Returns Policy.
- Please note that items that are returned in any condition that may be damaged, worn, or visibly used will have the value of the damage deducted from the refund credit before it is processed.
Read our full Return Policy here.