Shipping FAQ
This Shipping FAQ pertains to only physical products ordered on this site.
We understand how important it is for our customers to receive their products as quickly as possible which is you can find convenient answers to any shipping-related question on this page.
How can I get free shipping?
Orders over $50 receive free standard shipping.
How long will my order take?
Most orders in the US are received 4-7 days after they are placed.
How does shipping work?
We ship every customer’s order using the shipping method selected at checkout. As soon as the customer pays for their selected shipping method at checkout, the customer enters into a binding contract with the mail courier of their choice. We do our absolute best to provide customers with all of the tools and information to better navigate unexpected delivery delays, however, we are under no obligation and have zero liability to re-ship or refund any orders that were lost in the mail.
We greatly appreciate it when customers understand that merchants like Festival Drip have zero control over the mail and what happens to their order once it is in possession of the mail courier they selected at purchase.
What are your shipping hours?
Excluding holidays where there is no mail picked up or delivery, our shipping times are:
Monday – Saturday at 9 a.m. and 5 p.m. EST
Order are processed on Sunday, but not shipped.
Do you offer Shipping Insurance?
We automatically apply default carrier shipping insurance to every package based on the type of shipping you select at checkout.
USPS Priority & Express
Insured for up to $50 the value of the item.
FedEx & UPS 2 Day or Overnight
Insured for up to $100 the value of the item.
Free Standard Shipping
These packages do not qualify for shipping insurance. As a result, if you selected this shipping option and your package is lost in transit we cannot file a claim for reimbursement and we cannot reship your package.
International Shipping
Insurance for international shipping varies depending on the carrier and shipping destination.
Help! I think my order is lost in the mail!
Although very rare, lost packages are statistically unavoidable. Buyers are responsible for tracking down and recovering any lost or delayed packages. We will assist buyers as much as possible in any pursuit of tracking, claiming, or the ultimate compensation for lost mail, however, once your order is placed in the mail, it is the sole responsibility of the mail carrier you selected upon checkout.
You can track down a lost package by contacting your carrier below.
USPS Lost Packages - https://www.usps.com/help/missing-mail.htm
FedEx Lost Packages - https://www.fedex.com/en-us/customer-support/claims.html
UPS Lost Packages - https://www.ups.com/us/en/support/file-a-claim.page
When was my order shipped?
We do our best to get every order packaged and shipped as quickly as possible. If you placed your order before 3 p.m., it will be shipped the same day.
Orders placed after 3 p.m. are picked up at 9 a.m. the following day. If your order was placed after 3 p.m. on Saturday, or if your order was placed on Sunday, it will be shipped out at 9 a.m. on Monday morning.
What shipping options do you offer?
Currently, we offer USPS, FedEx, and UPS shipping options. The type of shipping method available to you will depend on your address as well as the type of items in your order. We have chosen to offer only these shipping options because they are by far the most reliable, affordable, and fast.
How do I track my order?
You can track your order using the carrier’s tracking portal, which you will receive a link to in the email that contains your tracking number after you place your order.
I never received the tracking number for my order.
If you haven’t received an email confirmation with your tracking number up to 48 hours after placing your order, please contact us immediately at support@festivaldripofficial.com.
Where do you ship from?
The shipping origin of your order will vary depending on the delivery address.
We have shipping warehouses that operate on both the east coast and west coast in the US as a way of meeting the demands of our customers throughout the US.
I ordered Priority Express shipping but didn’t receive my package the next day.
With few exceptions (Looking at you, Hawaii & Alaska), if you ordered USPS Priority Express before 9 a.m. then your package will be delivered before 12 noon the following day. If your order was placed before the Priority Express cut-off time and you did not receive your package the following day, you may qualify for a refund on your shipping.
See if your USPS Priority Express shipping qualifies for a refund here.
Is there any way I can receive my order even faster?
Yes! Here is a lifehack for getting your packages early courtesy of Words Are Swords Publishing.
When tracking your package, you can usually intercept it at any post office as soon as it is scanned in. (This does not include USPS shipping or distribution warehouses, only regular post offices.)
For example, if you ordered USPS Priority Express and your package is tracked to your local post office, but your postman usually doesn’t deliver the mail until 2 p.m., you can go to the post office as soon as they open (9 a.m. in most cities) and ask that they find your package before it is loaded on your postman’s truck for delivery. Keep in mind that you are asking the postal worker at the counter for a favor and that they are not obligated to sort through piles of mail to find your package, but this lifehack works 9 times out of 10. There is only a small window between when the package arrives at your local USPS facility, is sorted, then loaded onto the mail truck for delivery, but you may be able to save yourself half a day of waiting for your package to be delivered.
You can also request that USPS hold your package so that you can intercept it here.
Be aware that some local couriers may charge extra for holding a package.
I accidentally entered the wrong shipping address! What do I do?
You can redirect or put a stop on any order that hasn’t been delivered or released for delivery here. Unfortunately, there is nothing you can do if your order is delivered to the wrong address, which is why it’s important to make sure you enter the correct shipping address.
You can change your shipping address from you’re the My Account page.
Will I Need To Sign For My Package?
By default, we do not require a signature on any orders. If you would like to request signature required service for your order, please contact us before placing your order and we will arrange this for a small fee.
My order was lost/stolen!
Our refund policy does not cover orders where the tracking shows delivered, even if the item was lost or stolen. This is exactly why you should sign up for text alerts at checkout to be notified the instant your order arrives on your doorstep.
Do you offer gift wrapping?
While we have no doubt that the recipient will absolutely love their gift, we no longer offer a gift wrapping option at checkout. Come to find out, no one working at Festival Drip knows how to neatly gift wrap presents. It would turn out very bad, and trust us, you're better off. (Plus, BAD penmanship!)
We CAN include a personalized note with your gift so that the person knows who to thank.
If you want, my personal specialty is wrapping an entire roll of tape around a gift, making it frustratingly impossible to open.